The Department or an agency may establish detailed Program guidelines or procedures. Copies of these guidelines or procedures, if any, shall be available for examination at the Department or the agency's principal office, as applicable. The Department and the agency shall, upon request, provide copies to the public for a reasonable charge. Except for a waiver under Regulation .11 of this chapter, any action or decision required or permitted to be taken or made by the Department under these regulations may be made by the Director of the Division of Development Finance or the Director's designee.