# COMAR Title 07 — Department of Human Services

## Subtitle 01 — Office of the Secretary

### Chapter 17 — Homeless Women — Crisis Shelter Home

#### Regulation .05 Services Provided by the Crisis Shelter Home.

*COMAR 07.01.17.05*

A. The shelter home shall offer the following services:

  (1) Receipt of and response to crisis calls on a 24-hour basis;

  (2) Safe accommodations and board for residents;

  (3) Assessment with the resident of the resident's needs, capacities, and resources;

  (4) Planning and counseling with the resident to link her to appropriate community services.

B. The shelter home shall develop a service contract with the resident that is designed to:

  (1) Secure a stable living environment;

  (2) Secure any entitlements or benefits;

  (3) Secure education, training, or employment opportunities, as appropriate to the client's capacity; and

  (4) Resolve the problems that led to the resident's homelessness.

C. The shelter home shall provide:

  (1) Direct referral to appropriate service resources, including housing services, physical and mental health care, education, training, or employment;

  (2) Advocacy on behalf of a resident to ensure access to service resources;

  (3) Counseling with the resident about progress in achieving the goals in the service contract; and

  (4) Follow-up case management service as needed to the client in the community, if the service is not available elsewhere.