The shelter home shall offer the following services: Receipt of and response to crisis calls on a 24-hour basis; Safe accommodations and board for residents; Assessment with the resident of the resident's needs, capacities, and resources; Planning and counseling with the resident to link her to appropriate community services. The shelter home shall develop a service contract with the resident that is designed to: Secure a stable living environment; Secure any entitlements or benefits; Secure education, training, or employment opportunities, as appropriate to the client's capacity; and Resolve the problems that led to the resident's homelessness. The shelter home shall provide: Direct referral to appropriate service resources, including housing services, physical and mental health care, education, training, or employment; Advocacy on behalf of a resident to ensure access to service resources; Counseling with the resident about progress in achieving the goals in the service contract; and Follow-up case management service as needed to the client in the community, if the service is not available elsewhere.