Regulation .07 Grievance Procedure.
Regulation .07 Grievance Procedure.LinkCopy Citation
A.
A displaced homemaker program shall make available to any applicant or recipient of service aggrieved by a decision, action, or inaction of the program, a procedure by which the grievance may be heard.
B.
The program shall include the following in the grievance procedure:
(1)
A written notice, both at the time of application and when the action is taken, of the grievance rights and the steps to take to initiate the grievance process;
(2)
A written notice of the action taken and the basis for the action;
(3)
An opportunity to appeal and to be heard; and
(4)
A written decision by the program director or designee that affirms or reverses the program's action, and includes the basis for the decision.
C.
The program shall forward to the Department a summary of each grievance decision rendered, including findings of fact concerning each grievance heard.