# COMAR Title 07 — Department of Human Services

## Subtitle 01 — Office of the Secretary

### Chapter 21 — Displaced Homemaker Program

#### Regulation .07 Grievance Procedure.

*COMAR 07.01.21.07*

A. A displaced homemaker program shall make available to any applicant or recipient of service aggrieved by a decision, action, or inaction of the program, a procedure by which the grievance may be heard.

B. The program shall include the following in the grievance procedure:

  (1) A written notice, both at the time of application and when the action is taken, of the grievance rights and the steps to take to initiate the grievance process;

  (2) A written notice of the action taken and the basis for the action;

  (3) An opportunity to appeal and to be heard; and

  (4) A written decision by the program director or designee that affirms or reverses the program's action, and includes the basis for the decision.

C. The program shall forward to the Department a summary of each grievance decision rendered, including findings of fact concerning each grievance heard.