A displaced homemaker program shall make available to any applicant or recipient of service aggrieved by a decision, action, or inaction of the program, a procedure by which the grievance may be heard. The program shall include the following in the grievance procedure: A written notice, both at the time of application and when the action is taken, of the grievance rights and the steps to take to initiate the grievance process; A written notice of the action taken and the basis for the action; An opportunity to appeal and to be heard; and A written decision by the program director or designee that affirms or reverses the program's action, and includes the basis for the decision. The program shall forward to the Department a summary of each grievance decision rendered, including findings of fact concerning each grievance heard.