In this chapter, the following terms have the meanings indicated. Terms Defined. “Abuse” means the sustaining of any physical injury of an IHAS client receiving service as a result of: Cruel or inhumane treatment; or A malicious act by a person. “Administration” means the Social Services Administration of the Department of Human Services. “Case manager” means an individual designated by the local department or other social service agency to: Assess the individual's need for services; Develop a plan to meet these needs; Assist the individual to obtain necessary services; and Monitor the services provided, and the individual's continued need for services. “Client” means an eligible individual receiving In-Home Aide Services. “Exploitation” means any action which involves the misuse of an IHAS client's funds, property, or person. “Functional disability” means difficulty in performing activities of daily living because of: A physical, cognitive, or psychiatric condition; or Environmental factors. “Institutionalization” means placement in a hospital, psychiatric hospital, or nursing home. “Local department” means the Department of Social Services in one of the 23 counties or Baltimore City or the Montgomery County Department of Health and Human Services, where the applicant resides or will reside. “Neglect” means the willful deprivation of an IHAS client of adequate food, clothing, essential medical treatment, or habilitative therapy, shelter, or supervision. “Self-neglect” means the inability of an IHAS client to perform activities of daily living or to provide the IHAS client with the services: That are necessary for the client's physical and mental health; and The absence of which impairs or threatens the client's well-being.