Regulation .10 Waiting Lists and Ranking.
Regulation .10 Waiting Lists and Ranking.LinkCopy Citation
A.
Client Waitlist without an Assessment. The local department shall establish and enforce a procedure for governing a written waiting list for customers requesting services, if due to a lack of staff the local department is unable to assess the client’s need and eligibility for services at the time of referral.
B.
Client Waitlist with an Assessment.
(1)
The local department shall establish and enforce a procedure governing a written waiting list for adults, assessed and determined eligible for services, if the local department is unable to provide SSTA based on available resources or staffing or both.
(2)
SSTA case management services staff shall be provided to applicants in accordance with the local department criteria.
(3)
Eligible adults shall be ranked in accordance with the local department’s established criteria which shall take into account the adult’s vulnerability, level of risk, needs and available resources.
(4)
The local department shall update the client’s ranking on the waitlist as necessary, based on reported changes in the customer’s status but not less frequently than every 6 months.