Plain Text Law

Regulation .07 Grievance Process.

Regulation .07 Grievance Process.Copy Citation

A.
The provider shall include in the program plan a description of the grievance system in each center available to parents.
B.
The grievance system shall include:
(1)
A written decision to parents by the provider resolving the grievance, and the procedures for appealing to the Intermediary;
(2)
A written decision to parents by the Intermediary reviewing the decision of the provider, and the procedures for appealing to the Office of Administrative Hearings; and
(3)
A written communication to the Administration containing the results of the grievance.
C.
An applicant for services may appeal to the Office of Administrative Hearings for a fair hearing in the following situations:
(1)
The applicant's complaint is not resolved by the provider's grievance system;
(2)
The applicant is denied services; or
(3)
The applicant disagrees with the manner or form of the provisions of service.
D.
The Office of Administrative Hearings fair hearing process shall conform to the procedures in COMAR 07.01.04.