The provider shall include in the program plan a description of the grievance system in each center available to parents. The grievance system shall include: A written decision to parents by the provider resolving the grievance, and the procedures for appealing to the Intermediary; A written decision to parents by the Intermediary reviewing the decision of the provider, and the procedures for appealing to the Office of Administrative Hearings; and A written communication to the Administration containing the results of the grievance. An applicant for services may appeal to the Office of Administrative Hearings for a fair hearing in the following situations: The applicant's complaint is not resolved by the provider's grievance system; The applicant is denied services; or The applicant disagrees with the manner or form of the provisions of service. The Office of Administrative Hearings fair hearing process shall conform to the procedures in COMAR 07.01.04.