The agency shall have a written appeal process for adoption applicants, approved adoptive parents, and any other individuals who believe they are aggrieved as a result of agency actions. An individual aggrieved by a decision of the agency or the Administration may: First exhaust the appeal process within the agency; and If the grievance is not addressed to the satisfaction of the aggrieved party through the agency process, request a fair hearing as set forth in COMAR 07.01.04.