A hospital shall develop a listing of the rights of patients that is consistent with the requirements of: The Joint Commission; Health-General Article, §19-342, Annotated Code of Maryland; and 42 CFR §482.13. The hospital’s patient rights shall at minimum address: Patient privacy and confidentiality; Informed decision making and informed consent; Visitation; Advance directives; Access to patient medical records; Complaint and grievance process; Freedom from: Physical or mental abuse; Neglect; Harassment; or Mistreatment; A patient’s right to expect and receive appropriate assessment, management, and treatment of pain as an integral component of the patient’s care; and Communication in a manner the patient can understand. All patients receiving services at the hospital, have the right to receive written copies of the hospital’s patient rights upon request. The hospital’s patient rights shall be easily accessible to patients and visitors. Hospital staff who are responsible for patient care shall: Receive training regarding the hospital’s patient rights; and Be able to assist patients and their families to: Access the services of the hospital’s patient advocacy staff; File a complaint or grievance; or Obtain a written copy of the hospital’s patient rights documents.