Regulation .08 Administration.
Regulation .08 Administration.LinkCopy Citation
A.
The agency shall develop, document, and implement policies and procedures.
B.
Policies and procedures shall include, but are not limited to:
(1)
Selecting and verifying the credentials of a health care practitioner referred by the agency;
(2)
Validating the experience of a health care practitioner prior to referral by the agency;
(3)
Tracking and acting on serious or life-threatening complaints received by a client, facility, or the client facility's agent;
(4)
Reporting of an action or condition performed by a health care practitioner as required under Regulation .09C of this chapter;
(5)
Verifying the following:
(a)
A health care practitioner referred by the agency is of satisfactory health status and has received the necessary testing and immunization as required or requested by the client facility;
(b)
Drug screening of a health care practitioner is performed before referral by the agency, if the client facility requires drug screening for facility employees;
(c)
Drug testing of a health care practitioner referred by the agency is performed, if there is probable cause to perform a drug test or if a client facility requests a drug test;
(d)
Criminal background checks of a health care practitioner are performed before referral by the agency, if the client facility requires criminal background checks for facility employees;
(e)
The references of a health care practitioner referred by the agency;
(f)
A health care practitioner referred by the agency has I-9 status that permits them to legally work in the United States; and
(g)
A health care practitioner has active licensure or certification with the Board; and
(6)
Investigating a complaint or grievance presented to an agency by the client facility, an individual receiving services, a representative of the individual receiving services, or any concerned individual that includes a:
(a)
Description of how and to whom to file a complaint within the agency;
(b)
Description of how and to whom to file a complaint with the Office;
(c)
Commitment to conduct a thorough investigation into any allegation against individuals referred by the agency; and
(d)
Mechanism for making completed investigation reports available to the Department immediately upon request during inspections.