A provider of home medical equipment services shall meet the requirements of this regulation in addition to meeting the requirements of Regulations .02—.03 of this chapter. An agency shall: Ensure that personnel demonstrate competency in delivering and installing the equipment; Provide education, training, and written instructions to the patient and his or her caregivers on the use of the equipment before the equipment is used, and provide retraining as needed; Provide the patient and caregivers with the telephone number of persons who can deliver critical care on an emergency basis; Provide the prescribing physician with a copy of the: Qualifications, duties, and responsibilities of agency personnel who deliver the services, and Instructions given to the patient and the patient's caregivers; Maintain a clinical record for each patient receiving home medical equipment services; and Ensure that the installation, maintenance, repair, and storage of home medical equipment meet with manufacturer's specifications.