The Department shall establish and maintain a model system to provide for the implementation of an early identification program and follow-up of newborns and infants who have or are at risk for developing a permanent hearing status that affects speech-language skills and includes the following components: Educational materials; Telephone resource line; Department database to gather and maintain program data; A service referral directory; In-service training of hospitals, local health departments, and local education agencies; Referral to appropriate agency or professional for services; Program monitoring and review; Confidentiality of records and information in accordance with Health-General Article, §§4-101 and 4-301 — 4-309, Annotated Code of Maryland; and Continuum of follow-up which includes: Contacting the primary care provider in writing or by telephone to verify the status of the infant; Contacting parents or guardians in writing or by telephone to facilitate referral for diagnostic audiological assessment and referral for appropriate services; and Interfacing with the single point of entry for the early intervention system.