# COMAR Title 10 — Maryland Department of Health

## Subtitle 21 — Behavioral Health Regulations

### Chapter 14 — Resident Grievance System

#### Regulation .10 Resident Grievance System Reports.

*COMAR 10.21.14.10*

A. The Director of the RGS shall ensure that RGS reports:

  (1) May not be released to other persons except as provided within this chapter; and

  (2) Identify the alleged violations, the decision, and the remedy.

B. With the identity of those involved in the grievance deleted, the Director of the RGS shall ensure that the decisions on all 4th-stage grievances be:

  (1) Included in the annual report of the RGS Director;

  (2) Made available for public review at the Department's Resident Grievance System Office;

  (3) Sent to other rights advisors;

  (4) Sent to the Deputy Secretary for Public Health Services, the LAP, and members of the Coe Board of Review; and

  (5) Sent to the Behavioral Health Administration facility CEOs.

C. With the identity of those involved in the grievance deleted, all decisions with Statewide impact, as determined by the Director of the RGS, shall be:

  (1) Circulated to those enumerated in §B of this regulation; and

  (2) Sent to all Behavioral Health Administration personnel involved in or affected by the decision.

D. RGS reports and other documents concerning a grievance may not be placed in the resident's medical record unless otherwise required by law.