The program director shall assure that services: Are therapeutic and are age and culturally appropriate; Are provided by MTS staff who: As determined by the program, are appropriately credentialed and privileged; and Are available: As indicated in the screening assessment or the individual's ITP, to deliver services at a time and in a setting agreeable to the individual served; and On an on-call basis, 24 hours per day, 7 days per week; Engage an individual who is unable or unwilling to use traditional mental health services by: Using an assertive approach in making services available and acceptable to the individual by: Identifying and addressing stressors that the individual identifies as priorities; Developing creative individualized approaches in an effort to engage the individual in services; and Recognizing that establishing a therapeutic relationship may take place over an extended period of time; and Being sufficiently flexible to allow for the delivery of service in the setting and at the time that is appropriate for the individual's needs; Establish between the individual and the MTS staff a therapeutic relationship that includes mutual development of short-term and long-term goals for the individual; Respect the individual's privacy at the individual's residence by: Except in an emergency, notifying the individual, in advance, of the time that MTS staff will visit the individual's home; Having private conversations; Obtaining the individual's permission to bring anyone else to the individual's home; and If requested, terminating a home visit; and Assist the individual to interact with agencies and others to: Have access to services and entitlements necessary to support adequate living conditions; Maintain continuity of care by coordinating access to various treatment and rehabilitation services; Promote community participation by engaging in age-appropriate social and recreational activities; and Access housing, if necessary.