# COMAR Title 10 — Maryland Department of Health

## Subtitle 37 — Health Services Cost Review Commission

### Chapter 13 — Patient Rights and Obligations; Hospital Credit and Collection and Financial Assistance Policies

#### Regulation .07 Patient Complaints.

*COMAR 10.37.13.07*

A. The Commission shall post a process on its website for a patient or a patient’s authorized representative to file with the Commission a complaint against a hospital for an alleged violation of Health-General Article, §§19-214.1 or 19-214.2, Annotated Code of Maryland.

B. The process established by the Commission shall include the option for a patient or a patient’s authorized representative to file the complaint jointly with the Commission and the Health Education and Advocacy Unit.

C. The process shall conform to the requirements of Health-General Article, §19-214.3, Annotated Code of Maryland.