Regulation .13 Complaints.
Regulation .13 Complaints.LinkCopy Citation
A.
A licensee shall retain all complaint records and documentation of the investigations and corrective actions taken by the laboratory.
B.
A licensee shall ensure that complaint documents include at least the:
(1)
Name and organization of complainant, if applicable;
(2)
Date of complaint;
(3)
Details of complaint;
(4)
Corrective action and resolution; and
(5)
Notification of the complainant as to the resolution of the complaint.
C.
A licensee shall forward all complaints to the laboratory director.