# COMAR Title 10 — Maryland Department of Health

## Subtitle 51 — Forensic Laboratories

### Chapter 05 — Quality Assurance

#### Regulation .13 Complaints.

*COMAR 10.51.05.13*

A. A licensee shall retain all complaint records and documentation of the investigations and corrective actions taken by the laboratory.

B. A licensee shall ensure that complaint documents include at least the:

  (1) Name and organization of complainant, if applicable;

  (2) Date of complaint;

  (3) Details of complaint;

  (4) Corrective action and resolution; and

  (5) Notification of the complainant as to the resolution of the complaint.

C. A licensee shall forward all complaints to the laboratory director.