An MCO shall meet the standards set forth in this regulation for treating an individual with a developmental disability. An MCO shall ensure that its case managers have experience or training related to developmental disabilities. An MCO shall utilize individuals with expertise in disabilities to review its marketing and informational forms and publications, which shall be provided in alternative formats with reasonable accommodation to people with developmental disabilities. An MCO shall provide education for the MCO's member services staff, triage staff, and case managers on special communications requirements for individuals with developmental disabilities.