# COMAR Title 10 — Maryland Department of Health

## Subtitle 67 — Maryland Healthchoice Program

### Chapter 09 — Maryland Medicaid Managed Care Program: MCO Dispute Resolution Procedures

#### Regulation .01 MCO Enrollee Services.

*COMAR 10.67.09.01*

An MCO shall:

A. Maintain a member services unit that operates an enrollee services line at least during normal business hours;

B. Operate its enrollee services line as a triage device to handle or properly refer enrollees' questions or complaints; and

C. Provide information in the member handbook about how to use the MCO enrollee services line to obtain information and assistance.