# COMAR Title 10 — Maryland Department of Health

## Subtitle 67 — Maryland Healthchoice Program

### Chapter 09 — Maryland Medicaid Managed Care Program: MCO Dispute Resolution Procedures

#### Regulation .03-2 Provider Complaints — Time Frames for MCOs to Respond to the Department.

*COMAR 10.67.09.03-2*

An MCO shall:

A. Acknowledge provider grievances within 3 business days;

B. Provide findings to the Department within 5 days; and

C. Provide a corrective action plan to the Department within 10 days from the date of the request.