The Administration shall require a business entity, organization, or individual requesting approval to provide any of the programs under Regulation .01 of this chapter to sign an agreement stating that they will comply with this chapter and indicating the term of the approval period. A provider shall: Comply with all State and local requirements to be licensed and authorized to do business in Maryland; Submit documentation acceptable to the Administration that the business office used to conduct business and the classrooms used to conduct courses or to administer tests meet all State and local building, zoning, fire, and safety regulations, codes, and standards for use as an office or classroom; Have no past due tax or other financial obligations due to Maryland; Maintain at least one business office, approved by the Administration, which: Is located within the borders of Maryland; Has posted business hours; and The Administration and customers may access during the posted business hours without prior notice; Have at least one classroom located within the borders of Maryland that has been inspected and certified to meet all required State and local building, zoning, fire, and safety regulations, codes, and standards including an up-to-date posted certificate identifying the maximum occupant capacity; Pay all application fees set forth in Regulation .05 of this chapter at the time the application is submitted to the Administration; and Designate the individuals authorized to transmit DIP and 3-Hour ADEP completion information to the Administration, and shall ensure that these individuals complete the Administration's authorization forms. Operating Requirements. The provider shall: Use only instructors approved by the Administration for the specific program to be presented; Use only the curriculums, instructional materials, quizzes, tests, and forms approved by the Administration; Make operation and participant completion records available for inspection by the Administration's representatives without notice during the provider's posted business hours; Comply with the requirements of all applicable local, State, and federal anti-discrimination laws and regulations, including but not limited to, the Americans with Disabilities Act (ADA); Enroll provisional driver's license holders younger than 18 years old in only the classroom format for DIP; and Transmit DIP participant completion information to the Administration within 24 hours of completing the programs. Information Requirements. Before enrollment, the provider shall make available the following information in writing, or in electronic format for alternate format programs, to program participants: Classroom and testing locations, dates, and times; The provider's established policy regarding program: Cancellations and postponements; and Course fees, payment methods, refunds, and any retest fees; and Notice that the: Updating of the participant's driving record is dependent on the provider transmitting the DIP completion information to the Administration within 24 hours of completing the program; and Administration may not remove a suspension or reinstate the participant's driving privilege until the provider submits the program completion information updates to the participant's driving record in those cases where a letter of assignment to the DIP was issued by the Administration. Information Security and Documentation Retention Requirements. A provider shall: Identify, to the Administration, the individuals that will be authorized to transmit DIP and 3-Hour ADEP completion information to the Administration and ensure that the individuals are approved before conducting a DIP or 3-Hour ADEP; Notify the Administration within 24 hours if the individual authorized to transmit data to the Administration is no longer employed by the provider or no longer authorized to transmit completion information to the Administration; Accept full responsibility and indemnify the Administration for all claims by program participants when the provider fails to: Notify the Administration within 24 hours of the successful completion of the program by the participant; or Correct errors in transmitted participant completion information within 24 hours of notification by the Administration; Retain electronically or in paper format all participant enrollment, participation, and completion records for at least 3 years from the participant's completion date; and Secure all program records, including testing materials and answer templates in a manner acceptable to the Administration that protects the participant's privacy and ensures the integrity of the testing materials. Additional Requirements for DIP Providers. A provider of DIP shall: Require each participant in a DIP to present a government issued driver's license or photo identification card; Require all participants enrolling in a DIP to present the Administration's letter of assignment to the program, if applicable, at the time of: Enrollment if the participant is completing a classroom format program; or Final testing if using an alternate program format; Issue a certification of program completion to participants who successfully complete the program in a format required by the Administration that includes the: Provider's name, address, and phone number, and the Administration's provider identification number; Participant's full name as it appears on the assignment letter, driver's license, or photo identification card; Participant's driver's license number; Date the program was completed; and Location where the program was completed; Submit electronically to the Administration the participant's completion reports within 24 hours after completion of the program; Correct all electronically submitted participant completion reports and re-submit to the Administration within 24-hours of discovery; Schedule a retest date with the participant at the time the individual fails the end of program test; Verify course completion before administering the final test; Notify the Administration 48 hours in advance of any non-emergency change in operational hours; and Notify the Administration before making any changes in a program. The final test in §F(1)(g) of this regulation shall contain at least 20 questions from the pool of 100 questions provided by the Administration. The pool of questions shall be used to create multiple and distinctly different tests to ensure that a test is not repeated until after a fourth retest. A provider of DIP may not: Issue a certification of completion to a participant who has not scored at least an 80 percent on the end of program test; or Allow a participant who fails the end of program test to retake the test on the same day the test is failed. Additional Requirements for DIP and Alternate Format Providers. Alternate format providers shall meet the additional requirements of this section. The provider shall first be approved by the Administration as a classroom format provider for DIP in Maryland for 2 years before applying to the Administration to provide an alternate format DIP. All alternate format programs shall be offered through a secure website with an active security certificate acceptable to the Administration. The provider shall allow the Administration to access and monitor, at no cost, their alternate format programs. Alternate format programs shall require participants: To achieve a minimum score of 80 percent on the end of unit quizzes before moving to the next unit of instruction; and That do not achieve the 80 percent score on the unit quiz to repeat the unit before retaking the quiz. The end of program test alternate format programs shall occur only in a classroom setting approved by the Administration. The alternate provider may not allow a participant to retake the end of program test on the same day the test is failed. A provider may not permit a provisional driver's license holder younger than 18 years old to participate in an alternate format program. The alternate format provider shall have a help desk that participants can contact by phone, email, or facsimile if they are having a problem with the provider's electronic site or have questions regarding the programs. An Administration approved instructor shall respond to the participant for curriculum related issues by phone, email, or facsimile within 24 hours of being contacted by the participant. The provider's help desk service shall be available between the hours of noon and midnight, 7 days a week, 365 days a year, excluding Maryland State holidays as defined in State Personnel and Pensions Article, §9-201, Annotated Code of Maryland. If the 24-hour deadline occurs on a State holiday, the provider's deadline for response is extended another 24 hours. This information shall be provided to individuals before enrollment. The provider's program site shall be visually stimulating and interactive with enhancements such as simulations, sample assessment questions, and multimedia experiences. The provider's program site may not contain scanned snapshots of the Administration's approved curriculum. The provider's program site shall have clear images and a user-friendly layout. Additional Documentation Requirements for 3-Hour ADEP Providers. A 3-Hour ADEP provider shall: Issue a certification of program completion to participants who successfully complete the program, in the manner and format required by the Administration that includes the: Provider's name, address, and phone number, and the Administration's provider identification number; Participant's full name and date of birth; Participant’s signature; Date of completion; and Location where the program was completed; Provide information regarding the program, instructors, and participants at the Administration's request and in the format established by the Administration; Use only instructors approved by the Administration and the Alcohol and Drug Abuse Administration; and Acknowledge that 3-Hour ADEP providers and instructors are also subject to regulations by the Alcohol and Drug Abuse Administration. Additional Requirements for 3-Hour ADEP Alternate Format Provider. Alternate format providers shall meet the additional requirements of this section. The provider shall first be approved by the Administration as a classroom format provider for 3-Hour ADEP in Maryland for 2 years before applying to the Administration to provide an alternate format 3-Hour ADEP. All alternate format programs shall be offered through a secure website with an active security certificate acceptable to the Administration. The provider shall allow the Administration to access and monitor, at no cost, their alternate format programs. The provider shall construct an end of unit quiz for each section of the 3-Hour ADEP that: Consists of a minimum of five questions for each quiz; Does not duplicate questions from other quizzes; and Does not duplicate questions from the final program exam. Alternate format programs shall require participants: To achieve a minimum score of 80 percent on the end of unit quizzes before moving to the next unit of instruction; and That do not achieve the 80 percent score on the unit quiz to repeat the unit before retaking the quiz. The end of program test for 3-Hour ADEP alternate format programs shall occur only in a classroom setting approved by the Administration. The alternate 3-Hour ADEP provider may not allow a participant to retake the end of program test on the same day the test is failed. The alternate format provider for 3-Hour ADEP shall have a help desk that participants can contact by phone, email, or facsimile if they are having a problem with the provider's electronic site or have questions regarding the programs. An Administration approved instructor shall respond to the participant for curriculum related issues by phone, email, or facsimile within 24 hours of being contacted by the participant. The provider's help desk service shall be available between the hours of noon and midnight, 7 days a week, 365 days a year, excluding Maryland State holidays as defined in State Personnel and Pensions Article, §9-201, Annotated Code of Maryland. If the 24-hour deadline occurs on a State holiday, the provider's deadline for response is extended another 24 hours. This information shall be provided to individuals before enrollment. The provider's program site shall be visually stimulating and interactive with enhancements such as simulations, sample assessment questions, and multimedia experiences. The provider's program site may not contain scanned snapshots of the Administration's approved curriculum. The provider's program site shall have clear images and a user-friendly layout.