The penalty may be adjusted in the following situations, upon presentation of: Written verification from a licensed insurance company that the insurance company has erred; Written verification from a licensed insurance company that the vehicle was insured during the entire period in question; A certified statement and evidence acceptable to the Administration from the vehicle owner that the vehicle: Was not operated during the period of lapse; Was not involved in an accident or collision during the period of lapse; Was not issued a citation during the period of lapse; and Had no prior insurance lapse; or Written verification from the Maryland Insurance Administration that the vehicle owner, with good intent to be insured, paid the proper premiums to an insurance agent, insurance broker, or insurance company, who failed to provide motor vehicle liability insurance.