<?xml version='1.0' encoding='utf-8'?>
<regulation prefix="Regulation" num=".09" citation="COMAR 12.02.28.09" title_num="12" subtitle_num="02" chapter_num="28" heading="Formal Resolution of an Inmate Complaint — Requests.">
  <paragraph num="A.">
    <text>A request for formal resolution of a complaint under this chapter may be filed only by an inmate.</text>
  </paragraph>
  <paragraph num="B.">
    <text>An inmate seeking formal resolution of a complaint under this chapter, as soon as possible, but no later than 30 days after the date of the incident resulting in the complaint or the date the inmate first had knowledge of the incident, whichever is later, shall:</text>
    <paragraph num="(1)">
      <text>Document the request in writing using an Administrative Remedy Procedure Request for Administrative Remedy form (Request form); and</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Submit the completed Request form in accordance with the managing official’s written instructions.</text>
    </paragraph>
  </paragraph>
  <paragraph num="C.">
    <text>A staff member receiving a Request form under §B(2) of this regulation shall:</text>
    <paragraph num="(1)">
      <text>Date and sign the Request form;</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Provide the inmate with a copy of the dated and signed Request form; and</text>
    </paragraph>
    <paragraph num="(3)">
      <text>Forward the Request form for processing in accordance with written procedures established by the managing official.</text>
    </paragraph>
  </paragraph>
  <paragraph num="D.">
    <text>When completing the Request form, the inmate shall:</text>
    <paragraph num="(1)">
      <text>Use a typewriter or a black or blue ink pen;</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Provide:</text>
      <paragraph num="(a)">
        <text>The subject of the complaint;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>The date the incident occurred or the inmate first had knowledge of the incident;</text>
      </paragraph>
      <paragraph num="(c)">
        <text>The names of other individuals involved;</text>
      </paragraph>
      <paragraph num="(d)">
        <text>A brief description of the incident or complaint;</text>
      </paragraph>
      <paragraph num="(e)">
        <text>Steps, if any, taken toward an informal resolution of the complaint; and</text>
      </paragraph>
      <paragraph num="(f)">
        <text>Relief requested to resolve the complaint; and</text>
      </paragraph>
    </paragraph>
    <paragraph num="(3)">
      <text>Date and sign the completed Request form.</text>
    </paragraph>
  </paragraph>
</regulation>