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<regulation prefix="Regulation" num=".13" citation="COMAR 12.02.28.13" title_num="12" subtitle_num="02" chapter_num="28" heading="Request for Formal Resolution of an Inmate Complaint — Remedy.">
  <paragraph num="A.">
    <text>If an inmate complaint is meritorious or meritorious in part, the response by the managing official shall include a remedy.</text>
  </paragraph>
  <paragraph num="B.">
    <text>A remedy to resolve an inmate complaint may include:</text>
    <paragraph num="(1)">
      <text>If the nature of the inmate complaint relates to substance of policy, rule, or procedure:</text>
      <paragraph num="(a)">
        <text>Appropriate amendments that are communicated effectively and promptly to appropriate individuals; and</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Instructions for implementing change;</text>
      </paragraph>
    </paragraph>
    <paragraph num="(2)">
      <text>If the nature of the inmate complaint relates to interpreting policy, rule, or procedure:</text>
      <paragraph num="(a)">
        <text>Written explanation of the questioned policy, rule, or procedure that is communicated effectively and promptly to appropriate individuals; and</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Instructions for implementing change;</text>
      </paragraph>
    </paragraph>
    <paragraph num="(3)">
      <text>If the nature of the inmate complaint relates to application of policy, rule, or procedure:</text>
      <paragraph num="(a)">
        <text>Written direction to the appropriate employee to properly apply the policy, rule, or procedure correctly; and</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Instructions for implementing change;</text>
      </paragraph>
    </paragraph>
    <paragraph num="(4)">
      <text>If the nature of the inmate complaint relates to individual inmate actions:</text>
      <paragraph num="(a)">
        <text>Protection of the inmate who filed the Request form that may include reassignment of one or more of the inmates involved;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Safeguards to prevent retaliation against the inmate; or</text>
      </paragraph>
      <paragraph num="(c)">
        <text>Remedy to make the inmate “whole” again, such as returning property;</text>
      </paragraph>
    </paragraph>
    <paragraph num="(5)">
      <text>If the nature of the inmate complaint relates to the computation of the term of confinement or diminution of confinement credits:</text>
      <paragraph num="(a)">
        <text>Prompt re-computing; and</text>
      </paragraph>
      <paragraph num="(b)">
        <text>If appropriate, expedited processing of any privileges or change in status based on the new computation;</text>
      </paragraph>
    </paragraph>
    <paragraph num="(6)">
      <text>If the nature of the inmate complaint relates to loss of inmate property within the custody and control of the unit:</text>
      <paragraph num="(a)">
        <text>Return or replacement of property of equal value at time of loss in accordance with standard practices for determining the value of depreciated property; or</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Monetary reimbursement equal to value of property at time of loss; or</text>
      </paragraph>
    </paragraph>
    <paragraph num="(7)">
      <text>If the nature of the inmate complaint relates to living conditions and facilities, prompt improvement.</text>
    </paragraph>
  </paragraph>
  <paragraph num="C.">
    <text>If the remedy includes monetary reimbursement for property:</text>
    <paragraph num="(1)">
      <text>An Inmate Property Reimbursement form shall be used to calculate the amount of reimbursement at the time of the loss.</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Except under provisions of §C(3) of this regulation, the ARC shall ensure that the inmate is presented with a completed Request for Inmate Personal Property Reimbursement form indicating the reimbursement value and if the inmate:</text>
      <paragraph num="(a)">
        <text>Accepts the value:</text>
        <paragraph num="(i)">
          <text>The inmate shall indicate acceptance on the form;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>The inmate shall sign the form;</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>The managing official shall ensure that the agreed to monetary reimbursement is deposited in the inmate’s facility account;</text>
        </paragraph>
        <paragraph num="(iv)">
          <text>The ARC shall ensure that Request form documents are appropriately filed; and</text>
        </paragraph>
        <paragraph num="(v)">
          <text>The matter is considered closed and finally resolved.</text>
        </paragraph>
      </paragraph>
      <paragraph num="(b)">
        <text>Refuses to accept the value:</text>
        <paragraph num="(i)">
          <text>The inmate’s refusal shall be indicated on the form;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>The inmate shall sign the form indicating refusal to accept the reimbursement;</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>The form shall be filed in the appropriate ARP file;</text>
        </paragraph>
        <paragraph num="(iv)">
          <text>No monetary reimbursement is to be deposited in the inmate’s facility account; and</text>
        </paragraph>
        <paragraph num="(v)">
          <text>The matter is considered to be closed at the applicable level of the ARP.</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="(3)">
      <text>If an inmate refuses settlement under §C(1)(b) of this regulation, before the managing official’s response to the inmate’s complaint, the managing official’s response shall:</text>
      <paragraph num="(a)">
        <text>State that the Request form is meritorious in part;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>List the property that was lost or damaged;</text>
      </paragraph>
      <paragraph num="(c)">
        <text>State the amount of reimbursement offered to the inmate;</text>
      </paragraph>
      <paragraph num="(d)">
        <text>State that the inmate refused the reimbursement offered and that no monetary reimbursement is to be deposited in the inmate’s facility account; and</text>
      </paragraph>
      <paragraph num="(e)">
        <text>Ensure that Request form documentation is filed in the appropriate ARP file.</text>
      </paragraph>
    </paragraph>
  </paragraph>
  <paragraph num="D.">
    <text>If appropriate, a managing official may include, as a remedy, a recommendation to change policy or procedures that relate to the nature of the inmate complaint.</text>
  </paragraph>
  <paragraph num="E.">
    <text>Facility staff shall fully comply with a remedy in the managing official’s response to an inmate complaint under this chapter as soon as possible, but no later than 30 calendar days after the date of the response.</text>
    <paragraph num="(1)">
      <text>An ARC receiving a response from the managing official containing a remedy shall:</text>
      <paragraph num="(a)">
        <text>Notify appropriate staff of the remedy;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Monitor action taken to implement the remedy to ensure the remedy is fully implemented no later than 30 calendar days after the date of the response by:</text>
        <paragraph num="(i)">
          <text>Maintaining a separate chronological file of incomplete remedies;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>Reviewing the file at least weekly to ensure implementation; and</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>Notifying the managing official issuing the response to an inmate complaint when the remedy is not fully implemented within the required period.</text>
        </paragraph>
      </paragraph>
    </paragraph>
    <paragraph num="(2)">
      <text>After full implementation of a remedy, the ARC shall file the response according to procedures under this chapter.</text>
    </paragraph>
  </paragraph>
</regulation>