Complaint Eligibility. A nonviolent complaint of a minor nature is eligible for mediation if it falls into one of the following categories: Violation category A, as stated in COMAR 12.04.10.04D(2); or Violation category B, as stated in COMAR 12.04.10.04D(3). A law enforcement agency shall review the nature of the complaint and determine if mediation is appropriate, based on the following factors: Type and severity of the alleged violation; Circumstances of the alleged police misconduct; and Work history and past disciplinary record of the involved police officer. Even if a complaint is eligible for mediation, the agency head or designee has the authority to decide, for any reason, that a case may not be assigned for mediation. Complaints Not Eligible. A complaint of police misconduct that involves any level of force is not eligible for mediation. A complaint is not eligible for mediation if it falls into one of the following categories: Violation category C, as stated in COMAR 12.04.10.04D(4); Violation category D, as stated in COMAR 12.04.10.04D(5); Violation category E, as stated in COMAR 12.04.10.04E(6); or Violation category F, as stated in COMAR 12.04.10.04D(7). A complaint of police misconduct not eligible for mediation shall be handled through the process set forth in COMAR 12.04.09.