Regulation .07 Minimum Features of a 3-1-1 System.

A county or multicounty system may establish a 3-1-1 system to reduce congestion on the 9-1-1 system operation.

At a minimum, a 3-1-1 system shall include the following:

(1)

Switching or programming to direct a 3-1-1 call to a nonemergency answering position;

(2)

A 3-1-1 answering position that shall be capable of:

(a)

Immediately transferring an emergency call to a 9-1-1 answering position or an adjoining public safety answering point;

(b)

Transferring a nonemergency call to an adjoining jurisdiction or appropriate agency; and

(c)

Providing an individual:

(i)

With a speech or hearing disability access to TTY services; or

(ii)

Who does not speak or understand the English language access to alternative communication services; and

(3)

A 3-1-1 call taker trained to handle nonemergency calls and to transfer emergency calls to a 9-1-1 call taker.