# COMAR Title 12 — Department of Public Safety and Correctional Services

## Subtitle 11 — Office of the Secretary

### Chapter 03 — 9-1-1 Emergency Telephone System

#### Regulation .07 Minimum Features of a 3-1-1 System.

*COMAR 12.11.03.07*

A. A county or multicounty system may establish a 3-1-1 system to reduce congestion on the 9-1-1 system operation.

B. At a minimum, a 3-1-1 system shall include the following:

  (1) Switching or programming to direct a 3-1-1 call to a nonemergency answering position;

  (2) A 3-1-1 answering position that shall be capable of:

    (a) Immediately transferring an emergency call to a 9-1-1 answering position or an adjoining public safety answering point;

    (b) Transferring a nonemergency call to an adjoining jurisdiction or appropriate agency; and

    (c) Providing an individual:

      (i) With a speech or hearing disability access to TTY services; or

      (ii) Who does not speak or understand the English language access to alternative communication services; and

  (3) A 3-1-1 call taker trained to handle nonemergency calls and to transfer emergency calls to a 9-1-1 call taker.