A county or multicounty system may establish a 3-1-1 system to reduce congestion on the 9-1-1 system operation. At a minimum, a 3-1-1 system shall include the following: Switching or programming to direct a 3-1-1 call to a nonemergency answering position; A 3-1-1 answering position that shall be capable of: Immediately transferring an emergency call to a 9-1-1 answering position or an adjoining public safety answering point; Transferring a nonemergency call to an adjoining jurisdiction or appropriate agency; and Providing an individual: With a speech or hearing disability access to TTY services; or Who does not speak or understand the English language access to alternative communication services; and A 3-1-1 call taker trained to handle nonemergency calls and to transfer emergency calls to a 9-1-1 call taker.