Regulation .10 Public Safety Answering Point Training.
Regulation .10 Public Safety Answering Point Training.LinkCopy Citation
A.
A county shall staff a public safety answering point with personnel who can properly process a call from a machine used by an individual who has a speech or hearing impairment.
B.
Within 6 months of hiring a public safety answering point call taker, a county shall train the new call taker using a curriculum adopted or approved by the Board.
C.
A county shall provide a public safety answering point call taker with yearly in-service training using a curriculum adopted or approved by the Board. D. Training shall include:
(1)
Public safety answering point orientation;
(2)
Communication skills;
(3)
Electronic systems;
(4)
Policies and procedures;
(5)
Call processing;
(6)
Documentation;
(7)
Dispatch procedures;
(8)
Stress management;
(9)
Public relations;
(10)
Administrative duties; and
(11)
Disaster and major incident training.