# COMAR Title 12 — Department of Public Safety and Correctional Services

## Subtitle 11 — Office of the Secretary

### Chapter 03 — 9-1-1 Emergency Telephone System

#### Regulation .10 Public Safety Answering Point Training.

*COMAR 12.11.03.10*

A. A county shall staff a public safety answering point with personnel who can properly process a call from a machine used by an individual who has a speech or hearing impairment.

B. Within 6 months of hiring a public safety answering point call taker, a county shall train the new call taker using a curriculum adopted or approved by the Board.

C. A county shall provide a public safety answering point call taker with yearly in-service training using a curriculum adopted or approved by the Board. D. Training shall include:

  (1) Public safety answering point orientation;

  (2) Communication skills;

  (3) Electronic systems;

  (4) Policies and procedures;

  (5) Call processing;

  (6) Documentation;

  (7) Dispatch procedures;

  (8) Stress management;

  (9) Public relations;

  (10) Administrative duties; and

  (11) Disaster and major incident training.