A county shall staff a public safety answering point with personnel who can properly process a call from a machine used by an individual who has a speech or hearing impairment. Within 6 months of hiring a public safety answering point call taker, a county shall train the new call taker using a curriculum adopted or approved by the Board. A county shall provide a public safety answering point call taker with yearly in-service training using a curriculum adopted or approved by the Board. D. Training shall include: Public safety answering point orientation; Communication skills; Electronic systems; Policies and procedures; Call processing; Documentation; Dispatch procedures; Stress management; Public relations; Administrative duties; and Disaster and major incident training.