Inspection. Except as otherwise provided in this chapter, the custodian shall make public records of the Department available for inspection by an applicant without demanding a written request. The custodian shall require a written request if the custodian reasonably believes that: The Act or any other law may prohibit the disclosure of one or more public records to the applicant; or A written request will materially assist the Office in responding. Copies. If the applicant requests a copy of any public record of the Department, the custodian may require a written request.