A customer shall apply to the contractor for CCS Program services. In order to be approved to receive CCS Program services, a customer shall submit a complete application to the contractor by fax or mail, which shall consist of: A completed, signed, and dated CCS Program services application form approved by the Division; Verification of employment earnings; If applicable, verification of training or school attendance with days and hours of the activity; and If applicable, verification of child support payments or an application to agree to pursue child support. The contractor shall decide to accept or deny the application within: 30 calendar days from the date of receipt of the signed application, if all verifications are received by the 25th day following application; or 35 calendar days from the date of receipt of the signed application, if all verifications are: Received between the 25th and 30th days following application; or Not received by the contractor. The customer is eligible from the date a signed application is received if the contractor determines that the customer is eligible for services. Program Freeze. The contractor shall inform a customer that a program freeze exists and that a child care placement cannot be made immediately when the: List of available providers has been exhausted and a provider cannot be located who is either acceptable to the parent or appropriate to the child; or Funds are not available to provide the service. The contractor shall maintain a list of all eligible customers by date of application and in accordance with the service priorities established under Regulation .08A of this chapter. Denial. The contractor shall deny the application if the customer: Fails to meet all applicable eligibility requirements set forth at Regulation .03 of this chapter; Was terminated from CCS Program services for failure to pay the required copayment or inability to provide proof of payment; Fails to provide the required documentation within 30 days of initiating an application; Is disqualified for CCS payment pursuant to Regulation .14M of this chapter and the disqualification period has not ended; or Fails to provide acceptable proof of identity for a child for whom CCS Program services are requested. Notice. The contractor shall send a written denial notice to the customer that includes: The decision; The basis for the decision; The regulation supporting the decision; and An explanation of the customer’s hearing and appeal rights.