An approved individual or organization shall: For a period of 4 years, maintain records for each trainer, including: The trainer's application and any documentation of qualifications; Topics the trainer is approved to teach; and The age group or groups for which the trainer is approved; For a period of 4 years, maintain records of training provided, including the: Title of the workshop or course; Workshop or course synopsis; Number of clock hours; Description of the population attending the workshop or course; Dates each workshop or course was presented; Names of the individuals attending each workshop or course; Completed evaluation forms; and Documentation of the assessment for successful completion used; Provide each training participant with a signed certificate or receipt indicating successful completion of each workshop or course which includes the: Title of the workshop or course; Number of clock hours received; Date of the workshop or course; Content area; Name of the presenter; Approval number assigned by the Office; and If applicable, logo or name of the sponsoring organization; Submit by the 15th of January, April, July, and October of each year of approval, on a form provided by the Office, a report of all training activities conducted during the previous 3 months; and Have on file and make available upon request by the Office a statement of business practices, which includes policies on: Registration; Fee structure; Session cancellation; Refunds; The requirements for successful completion; and The issuance of training certificates.