In this chapter, the following terms have the meanings indicated: “Confirmed complaint” means a determination by the Department or office after an investigation that the violation of a regulation of this subtitle which was alleged in the complaint has occurred or is occurring. “Custodian of record” means an authorized individual employed by the Department or office who has physical custody and control of licensing records. “Licensing records” means all papers, computerized records, correspondence, forms, books, cards, photographs, photostats, films, microfilms, sound recordings, charts, maps, drawings, or other written documents, regardless of physical form or characteristics, maintained or stored by the Department or the office in connection with issuance of a letter of compliance under this subtitle. “Official custodian of record” means the Superintendent or the Superintendent's designee who is responsible for the maintenance, care, and storage of licensing records. “Requester” means an individual, business, corporation, partnership, association, organization, or governmental agency which requests inspection of, or information from, licensing records. “Sociological information” means any of the following information about a licensee or employee of a licensee: Social Security number; Personal address; Personal telephone number; Information regarding marital status, dependents, or relatives; and Information regarding employment status, including employment application. “Unsubstantiated complaint” means a complaint of an alleged violation of a regulation of this subtitle that the Department or office, after an investigation, has been unable to confirm as having occurred or to rule out as not having occurred.