Monitoring Activities. For monitoring purposes, the licensing agency may require the licensee to make its records, personnel, residents, and facilities available on an announced or unannounced basis: At any time, if the agency's visit concerns a matter regarding the health, safety, or proper care of the program's residents; or At a reasonable time during the program's business hours, if the visit concerns other matters. Monitoring activities may include: Reviews of financial, personnel, and child records; Interviews with staff individuals; Interviews with children in care; Site inspections of the physical plant; On-site observations of the agency's program operations; and Any other information gathering pertinent to State law or this chapter. The licensing agency shall monitor each program to evaluate its facilities, policies, and operations: Before the issuance or renewal of a license; At the time of the mid-license period report; and Before the suspension or revocation of a license. Response to Complaints. The licensing agency shall initiate a response to complaints from any source about the licensee within 24 hours. In responding to a complaint, the licensing agency may require the licensee to: Make the program available for agency inspection as provided in §A of this regulation; Provide a written response to the complaint from the licensee; or Complete any additional appropriate procedure deemed necessary by the agency to ensure the safety and welfare of the program's residents. Mid-License Period Evaluation. The licensing agency shall complete a mid-license period evaluation of each program as follows: The licensing agency shall send notification to the licensee 60 days before the end of the first year of the license period that: The program shall submit to the licensing agency a mid-license period report on or before the anniversary of the license issuance date; The mid-license period report shall include: A list of governing board members and officers; The program's audit or audit review for the current year; An operations budget for the current year; and The licensee's current quality assurance plan; and The licensing agency shall conduct a mid-license period review, including: Review of board minutes, personnel records, and children's records; and On-site inspection of the program. Child Safety Concerns. If, at any time during the course of monitoring a program, the licensing agency's monitor has reason to believe that a child residing in a program has been subject to abuse or neglect, the monitor shall report that concern in accordance with Family Law Article, §§5-704 and 5-705, Annotated Code of Maryland.