Regulation .19 Program Planning, Evaluation, and Quality Improvement.

Program Planning and Evaluation. The licensee shall have a formal process for program planning and evaluation which includes at least:

(1)

A clearly stated written mission for the program approved by the board of directors;

(2)

A set of measurable goals and objectives which is based upon the mission, program, population served, and State-mandated outcome measures;

(3)

A periodic review of achievement of goals and objectives; and

(4)

A correction plan approved by the Board for unmet goals.

Program Quality Improvement. The licensee shall:

(1)

Develop and implement an ongoing quality improvement plan; and

(2)

Annually review and evaluate the quality and effectiveness of the services provided.