Program Planning and Evaluation. The licensee shall have a formal process for program planning and evaluation which includes at least: A clearly stated written mission for the program approved by the board of directors; A set of measurable goals and objectives which is based upon the mission, program, population served, and State-mandated outcome measures; A periodic review of achievement of goals and objectives; and A correction plan approved by the Board for unmet goals. Program Quality Improvement. The licensee shall: Develop and implement an ongoing quality improvement plan; and Annually review and evaluate the quality and effectiveness of the services provided.