# COMAR Title 14 — Independent Agencies

## Subtitle 35 — Maryland Health Benefit Exchange

### Chapter 02 — Individual Exchange Navigator Certification and Training Standards

#### Regulation .04 Training Standards.

*COMAR 14.35.02.04*

A. Scope of Training. The training shall include information on:

  (1) Commercial health insurance;

  (2) The Medicaid and MCHP programs;

  (3) Eligibility, enrollment, renewal and disenrollment;

  (4) Advanced premium tax credits;

  (5) Consumer assistance and protection;

  (6) Quality assurance standards; and

  (7) Ethics.

B. Conduct.

  (1) The Exchange shall conduct training in geographically diverse locations across the State.

  (2) The training shall be conducted in examination facilities equipped to provide access in accordance with the Americans with Disabilities Act of 1990 as amended under 42 USC §12101, et seq.

C. Type of Training. The training shall be administered in-person and online.

D. Examination.

  (1) The training shall include a final examination.

  (2) The examination shall be multiple choice.

  (3) The examination shall be scored and reported in accordance with a passing score established by the Exchange.

  (4) Applicants must successfully pass the examination within 45 calendar days of completing the training described under §A of this regulation.

  (5) Applicants are allowed three attempts to pass the examination in a 12-month period.

  (6) If the applicant does not pass the examination on the third attempt, they must wait 12 months before they are eligible to train and test again.

E. Training Frequency. The Exchange shall conduct trainings:

  (1) At least monthly during all months; and

  (2) At least weekly for the 3 months immediately preceding the open enrollment period.

F. Assessment. The Exchange, in consultation with the Maryland Department of Health and with the approval of the Commissioner, shall review, and as appropriate update, the content of the training on a schedule established by the Exchange.