<?xml version='1.0' encoding='utf-8'?>
<regulation prefix="Regulation" num=".04" citation="COMAR 14.35.02.04" title_num="14" subtitle_num="35" chapter_num="02" heading="Training Standards.">
  <paragraph num="A.">
    <text>Scope of Training. The training shall include information on:</text>
    <paragraph num="(1)">
      <text>Commercial health insurance;</text>
    </paragraph>
    <paragraph num="(2)">
      <text>The Medicaid and MCHP programs;</text>
    </paragraph>
    <paragraph num="(3)">
      <text>Eligibility, enrollment, renewal and disenrollment;</text>
    </paragraph>
    <paragraph num="(4)">
      <text>Advanced premium tax credits;</text>
    </paragraph>
    <paragraph num="(5)">
      <text>Consumer assistance and protection;</text>
    </paragraph>
    <paragraph num="(6)">
      <text>Quality assurance standards; and</text>
    </paragraph>
    <paragraph num="(7)">
      <text>Ethics.</text>
    </paragraph>
  </paragraph>
  <paragraph num="B.">
    <text>Conduct.</text>
    <paragraph num="(1)">
      <text>The Exchange shall conduct training in geographically diverse locations across the State.</text>
    </paragraph>
    <paragraph num="(2)">
      <text>The training shall be conducted in examination facilities equipped to provide access in accordance with the Americans with Disabilities Act of 1990 as amended under 42 USC §12101, et seq.</text>
    </paragraph>
  </paragraph>
  <paragraph num="C.">
    <text>Type of Training. The training shall be administered in-person and online.</text>
  </paragraph>
  <paragraph num="D.">
    <text>Examination.</text>
    <paragraph num="(1)">
      <text>The training shall include a final examination.</text>
    </paragraph>
    <paragraph num="(2)">
      <text>The examination shall be multiple choice.</text>
    </paragraph>
    <paragraph num="(3)">
      <text>The examination shall be scored and reported in accordance with a passing score established by the Exchange.</text>
    </paragraph>
    <paragraph num="(4)">
      <text>Applicants must successfully pass the examination within 45 calendar days of completing the training described under §A of this regulation.</text>
    </paragraph>
    <paragraph num="(5)">
      <text>Applicants are allowed three attempts to pass the examination in a 12-month period.</text>
    </paragraph>
    <paragraph num="(6)">
      <text>If the applicant does not pass the examination on the third attempt, they must wait 12 months before they are eligible to train and test again.</text>
    </paragraph>
  </paragraph>
  <paragraph num="E.">
    <text>Training Frequency. The Exchange shall conduct trainings:</text>
    <paragraph num="(1)">
      <text>At least monthly during all months; and</text>
    </paragraph>
    <paragraph num="(2)">
      <text>At least weekly for the 3 months immediately preceding the open enrollment period.</text>
    </paragraph>
  </paragraph>
  <paragraph num="F.">
    <text>Assessment. The Exchange, in consultation with the Maryland Department of Health and with the approval of the Commissioner, shall review, and as appropriate update, the content of the training on a schedule established by the Exchange.</text>
  </paragraph>
</regulation>