# COMAR Title 14 — Independent Agencies

## Subtitle 35 — Maryland Health Benefit Exchange

### Chapter 06 — Exchange Consumer Services Center

**Authority:** Insurance Article, §31-106(c)(1)(iv), Annotated Code of Maryland

**Administrative History:** Effective date: April 15, 2013 (40:7 Md. R. 612)

#### Regulation .01 Exchange Call Center.

*COMAR 14.35.06.01*

The Exchange shall:

A. Maintain a consumer services call center at least during normal business hours;

B. Operate its consumer services call center as a triage device to handle or properly refer consumers' questions or complaints; and

C. Provide a consumer with information about how to use the consumer services call center to obtain information and assistance when appropriate.