The Exchange shall: Maintain a consumer services call center at least during normal business hours; Operate its consumer services call center as a triage device to handle or properly refer consumers' questions or complaints; and Provide a consumer with information about how to use the consumer services call center to obtain information and assistance when appropriate. Insurance Article, §31-106(c)(1)(iv), Annotated Code of Maryland Effective date: April 15, 2013 (40:7 Md. R. 612)