Regulation .04 Timing.
Regulation .04 Timing.LinkCopy Citation
A.
Ordinarily, the Ombudsman will handle matters in the order in which a request for dispute resolution is received and the file is opened.
B.
The Ombudsman has discretion to handle a matter out of order if there is a compelling reason to do so.
C.
Time for Mediation.
(1)
The Ombudsman has up to 90 days from the date a file is opened with the Office in which to attempt to resolve a dispute and bring a matter to closure.
(2)
The 90-day deadline may be extended if:
(a)
An extension is needed and desirable in light of the progress that has already been made to resolve the dispute;
(b)
An extension is likely to result in the ultimate resolution of the dispute; and
(c)
The applicant, the custodian, and the Ombudsman agree to the extension and the extension is confirmed in writing.