Ordinarily, the Ombudsman will handle matters in the order in which a request for dispute resolution is received and the file is opened. The Ombudsman has discretion to handle a matter out of order if there is a compelling reason to do so. Time for Mediation. The Ombudsman has up to 90 days from the date a file is opened with the Office in which to attempt to resolve a dispute and bring a matter to closure. The 90-day deadline may be extended if: An extension is needed and desirable in light of the progress that has already been made to resolve the dispute; An extension is likely to result in the ultimate resolution of the dispute; and The applicant, the custodian, and the Ombudsman agree to the extension and the extension is confirmed in writing.