General Services. Each bureau shall: Provide all core services and, in accordance with particular community needs, other services; Serve a specific catchment area, in which the bureau shall be located and which may be realigned with approval from the Department; Provide services at convenient hours in a manner which is accessible to the community; Promote community awareness of the bureau's services; and Make use of existing public and private services in their communities by making referrals to those services which are available and appropriate. Core Services. Formal Counseling. Individual, family, and group counseling shall be considered formal counseling if counseling sessions are provided on a regularly scheduled basis for more than three sessions. Case files for each formal counseling case shall contain: Intake material; Progress and session notes; Service plan; and Termination summary. Service plans shall be developed for each formal counseling case before the fourth counseling session and shall contain: A problem statement; Mutually agreed upon treatment goals; Strategies used by the counselor to meet treatment goals; Interactions with other parties when necessary to meet treatment goals; and Quarterly updates. Information and Referral Services. Information and referral services shall be provided to the general public or individual clients of the bureau. The bureau shall maintain a list of available community services. The list shall include the name of the referral service, its address, and its telephone number. The bureau shall document its provision of information and referral services. Crisis Intervention. Crisis intervention, including intervention relating to youth suicide prevention, shall be provided to any youth and family in the community. These services are of an emergency nature and shall be provided when the situation demands an immediate response or action by the bureau. The type and number of crisis intervention incidents shall be documented. Substance Abuse Assessment and Referral. Substance abuse assessment and referral services shall be provided by bureau staff who have received substance abuse assessment and referral training from the Office of Education and Training for Addictions Services of the Maryland Department of Health or from any other entity that the Secretary of the Department determines to be qualified to provide substance abuse assessment and referral training. The bureau shall document the number of substance abuse assessments and referrals the bureau provides. Informal Counseling. Individual, family, and group counseling shall be considered informal counseling if the counseling is provided on an irregular basis for three or fewer sessions. The bureau shall document informal counseling occurrences. Noncore Services. To the extent that a bureau provides services in addition to core services, the bureau shall identify these services, provide them through the use of appropriately trained staff or volunteers, and document the type and number of the services provided.