Each program certified under these regulations shall be monitored by the Department to determine compliance with these regulations. The program shall allow the Department to: Meet with staff and clients; Observe program activities; Review: Fiscal information and expenditure of State funds, Personnel records, Case records, and Administrative records and policies; and Verify reports submitted by the program to the Department. Monitoring shall be conducted by the Department regularly through announced or unannounced visits. Monitoring Reports. The Department shall issue reports based on the monitoring of the program. If the Department determines that a program is not in compliance with these regulations, the Department shall issue a report that describes the areas of noncompliance. Within 15 days of receipt of the report, the program shall: File with the Department a plan of corrective action which addresses the concerns raised by the report and provides a timetable for compliance; or File with the Secretary or with the Secretary's designee a protest of the report providing a detailed explanation of why the report of noncompliance is unsubstantiated.