Initiation of Grievance. A child may initiate a grievance by contacting the child advocate, or requesting that a staff member contact the child advocate. The child shall initiate the grievance procedure within 5 working days of the action or incident, unless the child can satisfactorily demonstrate to the child advocate that a time extension is necessary. Response to Grievance. Meet with the Child. The child advocate shall respond to the grievance by meeting with the child as soon as possible to obtain the facts and attempt a prompt solution. Grievance Against the Superintendent. If the child's grievance is against the superintendent, the Secretary, after having been notified by the child advocate, shall contact the parties involved in the grievance as soon as possible and attempt to resolve the grievance. Investigate and Mediate. Except as noted in §B(2) of this regulation, the child advocate shall contact all parties involved in the grievance as soon as possible and attempt to resolve the grievance. Confer with All Parties. If the grievance is not resolved, the Secretary or superintendent shall confer with all parties involved. After hearing all parties, the Secretary or superintendent shall give a written decision. Appeal to the Secretary. If the child is not satisfied with the decision of the superintendent, an appeal may be filed with the child advocate. After receiving an appeal from the child, the child advocate shall submit the case, in writing, to the Secretary. The appeal shall consist of a review of all documents submitted. The Secretary may request additional information from anyone involved in the grievance. The Secretary shall file a written decision on the appeal which shall be final and binding on all parties to the grievance.